Frequently Asked Questions
Ordering
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. You can pay securely using any of our supported payment methods. Once your order is confirmed, you'll receive a confirmation email.
Can I change or cancel my order after placing it?
We begin processing orders quickly. If you need to make a change or cancellation, please contact us as soon as possible and we'll do our best to help before your order ships.
Do I need an account to order?
No — you can check out as a guest. Creating an account makes it easier to track your orders and manage your details for future purchases.
Order Processing & Delivery Timing
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during busy periods or holidays.
How long will delivery take?
Delivery time depends on your location and the shipping method selected at checkout. For full details on shipping timelines, please review our Shipping Policy.
Shipping
Do you ship within the United States
Yes — we ship to addresses throughout the United States.
How much does shipping cost?
Shipping is free within the United States. See our Shipping Policy for more information.
Do you offer free shipping?
YES We are happy to provide free shipping within the United States..
Order Tracking
How do I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. Use that number with the carrier's website to follow your package's progress.
My tracking hasn't updated — what should I do?
Tracking can take 24–48 hours to reflect the latest status after a package ships. If it hasn't updated after that window, please contact us and we'll look into it.
Returns & Refunds
What is your return policy?
We want you to love your purchase. Full details about eligibility, timeframes, and how to start a return are in our Refund Policy.
How do I request a refund?
Please contact us with your order number and reason for the return. Our team will guide you through the process in line with our Refund Policy.
When will I receive my refund?
Once your return is received and approved, refunds are typically processed within a few business days. The time for the credit to appear on your statement depends on your payment provider.
Product Sizing
How do I find the right size?
Size information is listed on individual product pages. If you have questions about a specific item's dimensions or fit, please contact us before ordering.
Materials & Care
What materials are products made from?
Materials are listed in the product descriptions on each product page. If you need more detail on a specific item, feel free to reach out to us.
How do I care for my purchase?
Care instructions are included in individual product listings. Always follow the care guidance specific to each product to keep it in great condition.
Contact & Support
How can I get in touch with support?
You can reach our team through our Contact Us page. We aim to respond to all inquiries as quickly as possible.
Where can I read your full policies?
All our policies are available here: